Return & Refund Policy

30-DAYS EXCHANGES

As a small business, returns and refunds aren't in our playbook, but we're delighted to offer you a 30-day exchange policy for a worry-free shopping experience.
If you ever feel like your recent purchase isn't quite hitting the sweet spot, no problemo! We offer a credit usable at NOIRKALA.COM (electronic gift card) or accept exchanges for items of the same value.

Take your time with decisions—we're all about choosing consciously. Returns are accepted within a generous 30 days of receiving your order. Items must be sent in their original form and mint condition, otherwise, they will not be accepted for exchange or store credit.

The customer is kindly responsible for covering the delivery charges for returning their order.

For Canadian Customers:

You can conveniently pay a flat return rate of 7 CAD on our website. After payment, we'll send you the link to download your return label through our Canada Post portal.

1. Pay the return fees here.
2. Contact us at info@noirkala.com with your proof of paiement, and we'll send you the link for your label. No printer needed—you can use a QR code at your local post office.
3. Please always include your full name and order number with your return.

For US and International Customers:

Kindly use your local postal service to return the parcel to us. Note that private delivery companies may charge high fees for returns to Canada, so be sure to opt for your local post.

1. Purchase your return label at your local post office.
2. Use the following return address:
NOIR KĀLA
CP29 BELOEIL BP BUREAU-CHEF
BELOEIL QC J3G 4S8

3. Please always include your full name and order number with your return.

Once your return is received and inspected, the exchange or credit (electronic gift cart) will be processed.

Warm regards,
- The Noir Kāla Team
info@noirkala.com