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Delay of treatment
A delay of 1 to 3 business days is required to process your order.
Delivery
In order to offer more affordable delivery options, delivery is offer for free on all orders over $ 100 - without tracking number. Affordable delivery options – without tracking number are also available for orders under $ 100.
However, if it’s important for you to be able to track your order, please make sure to choose a delivery options with tracking number.
Estimated delivery times
Canada: 3-8 business days
United States: 5-10 business days
Europe: 8-12 business days
Australia, New Zealand and Oceania: 8-12 business days
Latin America and the Caribbean: 8-12 business days
Asia Pacific: 10-12 business days
North Africa and the Middle East: 10-12 business days
Sub-Saharan Africa: 10-12 business days
Germany: 10-20 business days
Custom fees
The possible customs fees are the responsibility of the buyer. Customs policies may vary by country. Please consult the customs office of your country for an accurate assessment.
Special cases - Delayed packages
Estimated delivery times do not take into account possible customs delays. In case of late delivery, we do not offer a refund since we unfortunately have no control over customs delays.
In case of problem, please contact us and we will help you to resolve the situation. Please take note that delivery delays sadden us as much as you. We thank you for your patience!
Special cases - Lost parcels
If you have not received your package within 20 business days, please let us know. We will help you to solve the problem according to the delivery option selected during the purchase.
Packages not received within 45 business days will be forwarded again. Please take note that the loss of a package saddens us as much as you. We thank you for your patience!
Returns and exchanges
Returns and exchanges are accepted within 7 days of receiving your order. Items must be sent in their original form and mint condition, otherwise they will not be refunded. The customer is responsible for delivery charges for the return of his order.
For an exchange or refund, please contact us by mentioning your name, surname and order number and we will follow up with you. You will be given a return address (Beloeil, Quebec, Canada). You will need to use a return method with tracking number. Packages that do not arrive safely cannot be exchanged or refunded.
Guarantee
NOIR KĀLA jewelry are guaranteed for a period of 45 days.
All our jewelry are designed and handmade with a concern for quality and durability. By preventing deterioration and maintaining them properly, you can wear them for years to come. Be sure to handle them with care and store them in a safe place. Please be aware that as most of our jewelry are handmade, they can have slight differences from one to another. For more details on jewelry care, please see our Jewelry maintenance guide.
In the exceptional case of a defective jewelry, we will be able to evaluate if the problem comes from the making process. If that is the case, we will be happy to repair or exchange the broken item free of charge within 45 days of the date of purchase.
However, if the breakage or defect appears to result from accident, abuse, neglect or normal wear and tear of the jewel, we reserve the right to refuse repair or exchange of the item. We will still be able to evaluate the repair options together for additional costs. Beyond 45 days, a repair service is also available, for additional costs. Please contact us for options and rates (Beloeil, Quebec, Canada).
In case of breakage, please contact us with a picture of the item, your name, first name and order number and we will follow up with you.
Looking forward to help you!
- Jacinthe
