Politics

Delay of treatment

A delay of 1 to 3 business days is required to process your order.

Delivery

In order to offer more affordable delivery options, delivery is offer for free on all orders over $ 100 - without tracking number. Affordable delivery options – without tracking number are also available for orders under $ 100.

However, if it’s important for you to be able to track your order, please make sure to choose a delivery option with tracking number.

Estimated delivery times

Due to COVID19, we can no longer guarantee delivery times. Significant delays in postage times are noted Worldwide.

Now, international delivery usually takes 10-20 business days. Estimated delivery times do not consider possible customs delays.

Canada ⤔ 3-8 business days

United States ⤔ 5-10 business days

Europe ⤔ 8-12 business days

Australia, New Zealand and Oceania ⤔ 8-12 business days

Latin America and the Caribbean ⤔ 8-12 business days

Asia Pacific ⤔ 10-12 business days

North Africa and the Middle East ⤔ 10-12 business days

Sub-Saharan Africa ⤔ 10-12 business days

Germany ⤔ 10-20 business days

Custom fees

The possible customs fees are the responsibility of the buyer. Customs policies may vary by country. Please consult the customs office of your country for an accurate assessment.

VAT fees - European Union

For residents of the European Union, VAT will be charged to the buyer at the time of delivery. The possible fees are the responsibility of the buyer.

Special cases - Delayed packages

Estimated delivery times do not consider possible customs delays. In case of late delivery, we do not offer a refund since we unfortunately have no control over customs delays.

In case of problem, please contact us and we will help you to resolve the situation. Please take note that delivery delays sadden us as much as you. We thank you for your patience!

Special cases - Lost parcels

If you have not received your package within 20 business days, please let us know. We will help you to solve the problem according to the delivery option selected during the purchase.

Packages not received within 45 business days will be forwarded again. Please take note that the loss of a package saddens us as much as you. We thank you for your patience!

Returns and exchanges

Returns and exchanges are accepted within 7 days of receiving your order. Items must be sent in their original form and mint condition, otherwise they will not be refunded. The customer is responsible for delivery charges for the return of his order.

For an exchange or refund, please contact us by mentioning your name, surname and order number and we will follow up with you. You will be given a return address (Beloeil, Quebec, Canada). You will need to use a return method with tracking number. Packages that do not arrive safely cannot be exchanged or refunded.

Guarantee

NOIR KĀLA fine jewels are available in a variety of durable and renewable materials such as 925 sterling silver, brass, 18k gold vermeil and 18k gold plated on sterling silver. Sono wood, black wood and leather are also available for their organic character. Handcrafted in Rajasthan, each piece is designed with a concern of quality and durability.

As our jewels are handmade, they can have slight differences from one to another. By preventing deterioration and maintaining them properly, you will be able to wear them for years to come. Be sure to handle them gently and store them in a safe place. For more details on jewelry care, please see our Maintenance Guide.

All our jewels are guaranteed for a period of 45 days. In the exceptional case of a defective jewelry, we will be able to evaluate if the problem comes from the making process. If that is the case, we will be happy to repair or exchange the broken item free of charge within 45 days of the date of purchase. However, if the breakage or defect appears to result from accident, abuse, neglect or normal wear and tear of the jewel, we reserve the right to refuse repair or exchange of the item. In case of breakage, please contact us with a picture of the item, your name, first name and order number and we will follow up with you.

The plating of gold plated, or vermeil jewelry is not guaranteed since its durability varies depending on use, devotion to care instructions, climate, skin type and lifestyle. For the sake of transparency, this information is indicated on our product sheets, our Metal Guide, and our Maintenance Guide.

Do not hesitate to contact us if you need advice regarding the maintenance and repair of your jewelry, it will be our pleasure to guide and direct you to the appropriate resources.

Looking forward to help you!
- Jacinthe
info@noirkala.com